RETURN & REFUND POLICY
We strive to make you happy. We accept returns in new condition in its original packaging with a full refund. You have 14 days to return the items after you have received your shipment.
Once we receive the returned unopened packaged in our Hong Kong office, we will then issue your refund. Please allow 2 to 3 HK business days for your return to be processed by our team. We will send you an email when our team has processed the refund just so you know of its status. If you would like to return your unopened purchase, please contact our customer service team at email@example.com, they will email you details for the return address.
Please note that we do not refund shipping costs.
HOW TO RETURN
1. Email us at firstname.lastname@example.org to notify us of your wish to return the purchased items.
For our Feedback purposes, we would appreciate if you would also share your reason(s) for return.
2. Follow the directions in the email communication, which will be basically to:
i. Repackage the item(s) you wish to return, together with the original invoice and send them back to us at the following address:
Attn: Zippysparkles & Company Ltd
(Product Returns Team)
Unit 903, 9 Floor, Dannies House,
20 Luard Road,
Wan Chai, Hong Kong.
ii. Once our Product Returns Team receive your item(s), we will work to refund the purchase ASAP. We will be sure to send you an email once it has been processed.